FAQs – Medical Swagg
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FAQs

WHEN WILL I RECEIVE MY ITEM?

 

Shipping times are dependant on the demand of the items.
Items in high demand have longer shipping times.
Items that are Unique and created per order.
USA - 6  - 21 Days
UNITED KINGDOM 14 - 30 Days
GERMANY - 12- 21 Days
ASIA - 7- 45 Days
RUSSIA 9 - 31 Days
AFRICA 16- 45 Days
MIDDLE EAST 12 - 45 Days
AUSTRALIA 12 - 31 Days
FRANCE 12-21 Days
GERMANY  21- 30 Days
CANADA 6 -21 Days
SPAIN 7- 31 Days
 

 

 

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

 
 
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.
 
 
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
 
 
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We also accept Amazon Pay We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
 
 
ARE THEY ANY EXCHANGE RATES?
 
 
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
 
 
HOW SECURE IS MY ORDER ONLINE?
 
 
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
 
 
 
 HOW SAFE IS MY PERSONAL INFORMATION?
 
 
MEDICALSWAGG uses industry-leading privacy protection By using our Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run datacenter. This is one of our highest priorities.
 
HOW DOES SHIPPING WORK?

 
MedicalSwagg.com partners with global merchants, craftsmen, and artists in order to provide you the best prices and the most interesting products.This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc. Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee. Because we ship directly from our partners in these countries, your item may take 7-14 days to arrive. You can track your order on the Track Order Page Please do not panic if it does not show up immediately, it's on its way :)

 
WHAT IF I NEED TO RETURN SOMETHING?
 
 
 If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. Free Items and Promotional offer Items are final sale.Only regular priced items may be refunded
 
 
 ARE FREE ITEMS REALLY FREE?
 
 
 
Yes! For our promotional items, all you have to pay is the shipping ($4.95) and handling cost ($5.00) per item. The price of the item itself is $0.00. However, we offer discounted shipping if you decide to order more than one item.
 
 
CAN I CANCEL MY ORDER? 
 

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.